Adolescent and Young Adult Medicine - Brooke Army Medical Center
Adolescent Medicine • Berea, KY
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 4 out of 5 stars (2,185 patient surveys)
What patients say
Patients praise
- professional, respectful, and helpful staff in certain units (e.g., recovery, post-op, ER)
- strong nurse and doctor communication ratings overall
- high patient recommendation rate
- clean and well-maintained facilities
Common complaints
- long wait times for appointments and pharmacy services
- lack of communication or follow-up from medical staff
- difficulties with administrative tasks such as prescription processing and paperwork
- concerns about bedside manner and explanation of procedures in certain specialized departments
In patients' words
"Terrible service. I don’t really write reviews, but considering I sat around for 13 hrs waiting to get discharged was insane."
— LocalityBiz user review"The emergency department itself was very professional and quick. The pharmacy is a real stinker! Today the wait time was over an hour and a half."
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