Batavia | Primary Care | URochester Medicine - URMC.Rochester.edu
Primary Care • Batavia, NY
Ratings by platform
- Birdeye: 3.6/5 stars (20 reviews)
What patients say
Patients praise
- Some patients report feeling listened to, empathetic, and respectful care
- Convenient access to the broader UR Medicine health system and resources
- Specific praise for certain physicians such as Dr. Michael Mungillo and Dr. Kathleen Austin
- Quick and responsive office staff in some experiences
Common complaints
- Difficulty getting prescription refills and follow-up care
- Issues with phone communication and unreturned calls
- Allegations of discriminatory treatment and lack of staff diversity
- Reports of being rushed, disregarded, or not listened to by providers
- Concerns about the competence of some medical staff and diagnostic accuracy
In patients' words
"Most could be managed by your doctor. The ball has been dropped at every level of the practice and I have to question, is it safe to stay in their care. Over and over, they have proven it is not."
— LocalityBiz"I had a deeply troubling experience at this practice... I experienced discriminatory treatment that felt racially motivated."
— LocalityBiz"The practice at UR Primary Care Batavia is excellent. The office staff is quick and responsive and the integration to the UR hospital system connects you to a powerful team of doctors and resources."
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