Oak Orchard Health in Batavia
Primary Care • Batavia, NY
Ratings by platform
- Birdeye: 2.4/5 stars (32 reviews)
What patients say
Patients praise
- Kind, attentive, and thorough medical providers
- Clean environment in some instances
- Helpful and efficient staff in certain experiences
- Valued community resource providing essential services
Common complaints
- Rudeness and unprofessional behavior by office and reception staff
- Long wait times for appointments and while in the office
- Difficulties with the automated phone system and appointment scheduling
- Concerns regarding patient privacy and safety during appointments
- Issues with kiosk check-in processes being unfriendly to certain patient groups
In patients' words
"Not only can I not get through to a real person because the automated line will actually hang up on me but the staff is Rude. The nurse that sees My child is constantly throwing smug comments our way but she treats us as if we are stupid."
— LocalityBiz User Review"The kiosk that they are now requiring patients to check in with is un-fit for elderly patients and those with a technological disadvantage. The registration staff should be able to verify information and check patients in. A McDonald's order kiosk is not acceptable."
— Birdeye User Review"Doctors are always kind and attentive, truly listening to what you have to say."
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