Batavia Medical Campus - Rochester Regional Health
Pediatrics • Batavia, NY
Ratings by platform
- Birdeye (RRH Urgent Care): 2.9 out of 5 stars (17 reviews)
What patients say
Patients praise
- Positive feedback for specific doctors, physician assistants, and medical staff for being attentive and communicative
- Appreciation for the convenient, modern, one-stop facility design
- General satisfaction with the efficiency and quality of care received during specific medical visits
Common complaints
- Concerns regarding billing practices, specifically regarding urgent care services being billed at emergency room rates
- Reports of unhelpful or unprofessional reception and administrative staff
- Wait times for services like blood work and urgent care evaluations
- Dissatisfaction with the triage or treatment process in urgent care
In patients' words
"I was billed $400 for the clinic visit, which I expected. What I didn’t expect was the fact that I was billed another $538 for an emergency room procedure... I was finally told this is their standard billing practice... their standard practice is to charge for the urgent care visit and then any procedure... will be billed at the same rate as the ER."
— Patient review of Urgent Care at Batavia Medical Campus"I love the RRH medical campus. Very open waiting area. 2 people were there to check me in. I like that it’s a “one stop center”. I had ex rays, visit with orthopedic surgeon. He was awesome. When you are in the exam room, they administer meds and when done, a staff member comes in and schedules your next appointment!"
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