Oak Orchard Health in Batavia
Pediatrics • Batavia, NY
Ratings by platform
- Birdeye/Google aggregate: 2.4 out of 5 stars (32 reviews)
- BusinessYab: Not specifically stated but generally low/mixed context (1 review)
What patients say
Patients praise
- Some staff members described as kind and attentive
- Clean facility environment
- Appreciation for the convenience of having local medical services
- Positive experiences with specific, long-term providers
Common complaints
- Rudeness and unprofessional behavior from some staff/receptionists
- Long wait times and scheduling issues
- Difficulties with automated phone systems
- Concerns regarding kiosk check-in processes for elderly or less tech-savvy patients
- Reports of poor communication and privacy issues during appointments
In patients' words
"The staff is Rude. The nurse that sees My child is constantly throwing smug comments our way but she treats us as if we are stupid."
— LocalityBiz/Patient Review"I just had my first visit at this location, and couldn't have been more pleased. The staff were all fast and efficient, and the nurse was especially nice."
— BirdEye/Patient Review"Doctors are always kind and attentive, truly listening to what you have to say."
— Orleans Hub (Community Testimonial)"The kiosk that they are now requiring patients to check in with is un-fit for elderly patients and those with a technological disadvantage."
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