Pain Management | Conditions & Treatments | URochester ...
Pain Management • Batavia, NY
Ratings by platform
- Sharecare (Dr. Simer Singh): 2.0/5 stars (31 ratings (Sharecare))
- WebMD (Bonnie Dugan, NP): 2.0/5 stars (5 ratings (WebMD))
- Birdeye: 3.6/5 stars (20 ratings (UR Medicine Primary Care Batavia))
What patients say
Patients praise
- Some patients report positive interactions with specific providers or staff described as thorough and attentive
- Integration with the broader UR Medicine hospital system providing access to additional resources
Common complaints
- Reports of dismissive, rude, or callous staff and provider behavior
- Allegations of suspicious attitudes toward patients regarding "drug-seeking" behavior
- Difficulty with communication, including unresponsive staff and poor follow-up
- Patients feeling unheard or that their pain is not being adequately addressed
- Concerns regarding inconsistent care and lack of care continuity (seeing different providers)
- Allegations of discriminatory or unprofessional treatment at certain UR Medicine facilities in the region
In patients' words
"...if you are lucky enough to get a phone call back you are usually treated as if you're a drug addict instead of a patient in pain."
— Sharecare (Patient review for Dr. Simer Singh)"...her demeanor was callous and dismissive and was constantly suspicious of drug seeking behavior at the expense of a patient's (my) comfort and livelihood. I didn't feel heard."
— LocalityBiz (Patient review for UR Medicine Pain Management Center)"The providers are wonderful people. They are very thorough, and they listen to you. I would recommend the Pain Center to anyone."
— URochester Medicine Official Site (Patient testimonial)More clinics in Batavia
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