MaineGeneral Orthopaedics & Sports Medicine - Augusta
Sports Medicine • Augusta, ME
Ratings by platform
- Chamber of Commerce: 2.6 out of 5 stars (39 reviews)
- MaineGeneral Official Provider Profile (Dr. Daniel Shubert): 4.7 out of 5 stars (289 ratings)
- MaineGeneral Official Orthopaedics Page: 4.6 out of 5 stars (177 ratings)
- MaineGeneral Official Provider Profile (Dr. Ian Patten): 4.7 out of 5 stars (501 ratings)
- U.S. News & World Report (Orthopedic Surgeons): 4 out of 5 stars (27 reviews)
What patients say
Patients praise
- High patient satisfaction ratings for specific individual providers, particularly surgeons
- Positive feedback regarding provider knowledge, clarity of explanations, and bedside manner from some patients
- Successful medical outcomes, including effective surgeries and treatments reported by some patients
Common complaints
- Difficulty reaching the office via telephone, including long wait times and unresponsiveness
- Challenges scheduling appointments and instances of missed follow-ups
- Reports of poor communication or lack of empathy from some staff members and providers
- Complaints regarding office processes, such as needing redundant procedures or X-rays
In patients' words
"They never answer their phone. Ive been on hold for 45 minutes, 30 minutes and just hang up. They wont answer."
— Chamber of Commerce Review"Dr. Shubert was very knowledgeable. He was very intelligent. He knew everything that needed to be done... I would recommend him to anybody."
— MaineGeneral Patient Survey/Feedback"My appt was awful. I was seen by a PA who only answered one of my questions. He abruptly left the room... I WILL NOT return to this clown circus of an orthopaedic office!"
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