MaineGeneral Express Care
Urgent Care • Augusta, ME
Ratings by platform
- MaineGeneral Health official website: 4.7/5 (6,379 reviews)
What patients say
Patients praise
- Efficient, quick service for many patients
- Kind, compassionate, and attentive staff/providers reported by several patients
- Generally positive experiences from check-in to care plan completion
- High overall aggregate patient satisfaction rating on official channels
Common complaints
- Perceived dismissiveness or lack of thorough assessment by providers
- Errors with prescription pharmacy routing
- Long wait times for some services (e.g., imaging/CT scans)
- Frustration over billing/insurance requirements for uninsured patients
- Issues with communication/notification of test results
In patients' words
"I always receive great care from the health care providers and staff on duty whenever I visit Express Care."
— MaineGeneral Health official website"The doctor was rude and condescending and had zero bed side manner. I won't be returning."
— LocalityBiz reviews"The Provider I had was amazing and I specifically want to call her out as an exceptional staff member. I am a Local Provider as well. Unfortunately the girl signing me in screamed at me... Your NP made up for it with her great service after the fact."
— MaineGeneral Health patient survey responseMore clinics in Augusta
Primary Care Member Practices
Patients praise: frequent praise for doctors being attentive and listening well · many patients report professional and thorough care.
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