St. Mary's Health System
Behavioral Health • Auburn, ME
Ratings by platform
- CMS HCAHPS Survey via Momentary Labs: 3/5 (364 reviews)
- Healthgrades: 72% recommend
- Best Rehabs: 3.2/5 (5 reviews)
What patients say
Patients praise
- accessibility of 24/7 psychiatric emergency care and walk-in crisis assessments
- some patients reported positive outcomes and effective counseling in detox and mental health programs
- praise for specific medical staff (nurses, physicians, and PAs) who were described as helpful and communicative in various care settings
- strong continuum of care spanning outpatient to inpatient stabilization
Common complaints
- reports of understaffing and overcrowding in behavioral and addiction programs
- past controversy regarding a 'wall of shame' that targeted and mocked patients with disabilities, involving inappropriate disclosure of sensitive personal health information
- complaints of rude or unprofessional staff behavior in specific departments, including the emergency department and urgent care
- concerns about long wait times and poor communication regarding policies or treatment plans
- negative experiences with billing transparency and estimation practices
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