Behavioral and Mental Health Services - St. Mary's Health System
Behavioral Health • Auburn, ME
Ratings by platform
- CMS HCAHPS Survey via Momentary Labs: 3 out of 5 stars (overall patient satisfaction) (364 patient surveys)
- Healthgrades: 72% recommend the hospital
- Best Rehabs: 3.2 out of 5 stars (rehab/counseling services) (5 alumni surveyed)
What patients say
Patients praise
- accessibility of 24/7 psychiatric emergency care and walk-in crisis assessments
- some patients reported positive outcomes and effective counseling in detox and mental health programs
- praise for specific medical staff (nurses, physicians, and PAs) who were described as helpful and communicative in various care settings
- strong continuum of care spanning outpatient to inpatient stabilization
Common complaints
- reports of understaffing and overcrowding in behavioral and addiction programs
- past controversy regarding a 'wall of shame' that targeted and mocked patients with disabilities, involving inappropriate disclosure of sensitive personal health information
- complaints of rude or unprofessional staff behavior in specific departments, including the emergency department and urgent care
- concerns about long wait times and poor communication regarding policies or treatment plans
- negative experiences with billing transparency and estimation practices
In patients' words
"It's outdated and limited in many ways. It's feels more like a daycare for the mentally unstable than a treatment center."
— Best Rehabs (Alumni Review)"The front desk lady announced my issues to the entire office and was very unprofessional... However, the young medical assistant was very nice and the physicians assistant was also very nice and helpful as well."
— LocalityBiz (Urgent Care Review)"Worst organization ever!! Staff is underqualified to treat addictions. they let me down, I wouldn't never return here."
— Rehab.com (Patient Review)More clinics in Auburn
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