Willow Run Dental Association: Dentist Auburn, ME | Dentist Near ...
Dental • Auburn, ME
Ratings by platform
- Birdeye: 4.6/5 stars (398 reviews)
- Facebook: 98% recommend rate (93 reviews)
- Dental.page: N/A (198 reviews)
- Wellness.com: 4.5/5 stars (24 reviews)
What patients say
Patients praise
- Friendly, courteous, and helpful staff members
- Dentists and hygienists described as professional and informative
- Effective at managing patient anxiety during procedures
- Many long-term patients who express loyalty to the practice
Common complaints
- Reports of poor billing management, including overcharging and delayed refunds
- Complaints regarding long wait times and limited emergency appointment availability
- Perceived decline in quality of care and service standards over time
- Dissatisfaction with communication (e.g., changes in reminder methods)
In patients' words
"Extremely polite and friendly staff. Very good at what they do. I've been going here all my life and I never plan to go elsewhere. I have extreme anxiety, the calm, friendly demeanor of everyone there really helps to put me at ease."
— Laura H., Patient testimonial via practice website"This practice has gone downhill. I have been a life long client of this establishment, and since the changes, the care has drastically declined. They are perpetually late for your appointment... The company used to mail reminder cards, now it has come to a last min text message... The staff is no where used to the high quality standards that I grew up with."
— Anonymous patient review on LocalityBizMore clinics in Auburn
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