Services - Athol Hospital
Mental Health Services • Athol, MA
Ratings by platform
- Birdeye: 2.9 out of 5 stars (155 reviews)
- OpenGovNY: 3.1 out of 5 stars
- Healthgrades: 76% patient recommendation rate (based on HCAHPS survey data)
What patients say
Patients praise
- some patients report feeling acknowledged and treated well by specific staff members
- appreciation for the facility's convenience for smaller medical needs
- praise for professional techs and EMTs in some experiences
- some reports of timely and thorough care in the ER
Common complaints
- reports of rude or dismissive behavior from ER doctors and nursing staff
- concerns about long wait times in the emergency room
- complaints regarding lack of communication, compassion, or bedside manner
- negative feedback concerning unprofessionalism, such as staff socializing or ignoring call lights
In patients' words
"My favorite ER! Every time I walk in here I feel like I'm acknowledged immediately... I feel like they are thorough, and don't waste a lot of time"
— OpenGovNY review by 'youtube ledgend'"The RN staff truly made my family feel that they did not care about patient care at all... The ONLY redeemable staff here were the techs and the EMTs who were very professional"
— LocalityBiz review"It was clear to me as soon as I got to the ER that these people don’t care (though the woman doing Intake was nice enough). They make you wait a ridiculously long time to be seen"
— Birdeye review by Pt C.More clinics in Athol
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