Crystal Lake Family Doctor - Family Medicine for McHenry County, IL
Family Medicine • Athol, MA
Ratings by platform
- Facebook: 92% recommendation rate (27 reviews) (27 reviews)
- BestProsInTown: Generally positive, frequently described as highly regarded (39 reviews)
- Healthgrades / Healthline: 3.8 to 5.0 out of 5 stars (Varies (e.g., 33 ratings, 1 rating))
What patients say
Patients praise
- Highly regarded, caring physicians (specifically Dr. Lesser)
- Personalized, family-like care environment
- Efficient service with minimal wait times for many patients
- Professional and knowledgeable nursing staff
Common complaints
- Rudeness and unhelpfulness of front desk staff
- Long wait times for appointments and in-office visits
- Difficulty getting timely medical advice or call-backs regarding test results
- Complaints about administrative processes and billing disputes
In patients' words
"Growing up, Dr. Lesser was always known as the "funny doctor" to my brother and I since he never fails to provide a good laugh at every visit. The entire staff is just as friendly and they all truly care about your health."
— Patient testimonial on Mappca"The ladies at the front desk are rude and are not helpful in the least bit. Nurses/MAs never call with test results. They rarely even return your call with questions unless you call at least twice."
— Patient review on Medicals-HealthMore clinics in Athol
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