University Health Services
Physical Therapy • Amherst, MA
Ratings by platform
- Public aggregator (e.g., Toprated Business): 3.2/5 (144 reviews)
- UHS Internal Patient Experience Survey: 4.55/5 (1,255 reviews)
What patients say
Patients praise
- Generally positive ratings in internal patient experience surveys (e.g., 4.55/5 average)
- High recommendation rate (e.g., 93%) among survey respondents
- Convenience of on-campus locations, including two PT sites
Common complaints
- Long wait times for appointments and walk-in services
- Frustration with virtual waiting room systems
- Concerns regarding the accuracy and seriousness with which health issues are treated by some providers
In patients' words
"One of the most common complaints given by students regarding UHS is the wait times in the walk-in clinic, and issues with the virtual waiting room system."
— Massachusetts Daily Collegian"It’s just really frustrating and really terrible to be sick when you’re in college because you don’t have anybody to take care of you or help you."
— Student testimonial in Massachusetts Daily CollegianMore clinics in Amherst
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