Physical Therapy : University Health Services
Physical Therapy • Amherst, MA
Ratings by platform
- Public aggregator (e.g., Toprated Business): 3.2 out of 5 stars (aggregated public data) (144 reviews)
- UHS Internal Patient Experience Survey: 4.55 out of 5 stars (internal survey) (1,255 responses (example semester data))
What patients say
Patients praise
- Generally positive ratings in internal patient experience surveys (e.g., 4.55/5 average)
- High recommendation rate (e.g., 93%) among survey respondents
- Convenience of on-campus locations, including two PT sites
Common complaints
- Long wait times for appointments and walk-in services
- Frustration with virtual waiting room systems
- Concerns regarding the accuracy and seriousness with which health issues are treated by some providers
- Occasional negative experiences with provider interactions and misdiagnosis reporting
In patients' words
"One of the most common complaints given by students regarding UHS is the wait times in the walk-in clinic, and issues with the virtual waiting room system."
— Massachusetts Daily Collegian"It’s just really frustrating and really terrible to be sick when you’re in college because you don’t have anybody to take care of you or help you."
— Student testimonial in Massachusetts Daily CollegianMore clinics in Amherst
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