Mass General Brigham (Amherst) | Cooley Dickinson Medical Group
Internal Medicine • Amherst, MA
Ratings by platform
- Birdeye (Google/aggregated) – Cooley Dickinson Urgent Care Amherst: 2.1 star rating (90 reviews)
- Family Medicine in Amherst, MA – Mass General Brigham (Cooley Dickinson Medical Group): 4.8 (399 ratings)
- Healthgrades – Cooley Dickinson Medical Group Amherst Medical Associates: Not provided (directory page indicates “Be the first to review”) (Not provided)
- Birdeye – Cooley Dickinson Hospital (nearby Northampton, not Amherst): 2.7 star rating (621 reviews)
- PlainHospital – Cooley Dickinson Hospital (nearby Northampton, not Amherst): 3/5 stars (patient experience) (Not provided)
What patients say
Patients praise
- Some patients describe good care and attentive, friendly staff/providers
- Positive experiences referenced for comfort and being well supported (as described by Mass General Brigham / Cooley Dickinson materials)
Common complaints
- Poor communication and administrative issues (e.g., cancelled/rescheduled appointments, delays, staff described as “nasty”/unreliable)
- Long wait times and perceived lack of helpfulness at urgent care
- Very low ratings for urgent care and some hospital patient-experience ratings (used as context, though not necessarily Amherst-specific)
In patients' words
"“Office staff consistently nasty and unreliable.”"
— befithealthclubs.com listing of Cooley Dickinson Medical Group, Amherst Medical Associates reviews (includes multiple user comments)"“Absolutely AWFUL patient care and communication.”"
— befithealthclubs.com listing of Cooley Dickinson Medical Group, Amherst Medical Associates reviews (includes multiple user comments)"“I waited 3 hours just for them to tell me ‘you need to see your primary physician we can’t do anything for you’ …”"
— reviews.birdeye.com – Cooley Dickinson Urgent Care Amherst review excerpt"“Cooley Dickinson Urgent Care Amherst has a 2.1 star rating with 90 reviews.”"
— reviews.birdeye.com (Birdeye) – Cooley Dickinson Urgent Care Amherst summaryMore clinics in Amherst
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