OSF Saint Anthony's - Urology in Alton - OSF HealthCare
Urology • Alton, IL
Ratings by platform
- Momentary (based on CMS data): 4 out of 5 stars (overall hospital rating based on CMS HCAHPS) (334 surveys)
- Birdeye (Hospital): 3.3 out of 5 stars (190 reviews)
- Birdeye (Urology Group): 2.7 out of 5 stars (19 reviews)
- Healthgrades (Specific Urologist in Alton): 1.9 out of 5 stars (19 ratings)
What patients say
Patients praise
- Many patients report compassionate and supportive nursing and support staff in specific departments like maternity and intensive care
- General hospital rating often cited as positive (e.g., 4 stars based on standardized patient surveys)
- Some patients express appreciation for the quality of care received during inpatient stays
Common complaints
- Difficulties with office administration and scheduling appointments
- Reports of poor bedside manner or communication from some nursing and medical staff
- Concerns regarding follow-up care and responsiveness to patient needs
In patients' words
"Excellent care once you get in. 30-45 minutes on the phone for a simple question. They will screw up your medical tests, mismanage you appointments and act like they are doing you a favor when they talk to you."
— Birdeye (Urology Group)"I recently had a baby at OSF St. Anthony’s and can honestly say that my experience could not have been better. Everyone from the nurses - to the housekeepers - to the food service employees were kind and compassionate."
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