OSF Medical Group - Ear, Nose & Throat in Alton - OSF HealthCare
Ear, Nose, & Throat • Alton, IL
Ratings by platform
- WebMD (for Dr. Philip Kannel): 4 out of 5 (4 ratings)
- Vitals (for Dr. Philip Kannel): 3.8 out of 5 (5 ratings)
- CMS HCAHPS (OSF Saint Anthony's Health Center): 4 out of 5 stars (334 patient surveys (Hospital-level))
What patients say
Patients praise
- Effective surgical outcomes reported by some patients
- Some patients appreciate clear explanations and professional care from specific providers
- Broad hospital metrics indicate decent nurse communication and cleanliness ratings
Common complaints
- Difficulties with office staff responsiveness and communication
- Inconsistent follow-up on appointments
- Reports of long wait times for appointments and responses
- Concerns regarding bedside manner and patient care quality in the broader health center
In patients' words
"He is an amazing plastic surgeon--it left absolutely no scar! Iwould highly recommend him to anyone needing his services."
— Vitals review for Dr. Philip Kannel"We had one decent appointment, then no follow-up responses. We have left over 30 calls the last week and no answer or response from the office."
— Healthgrades review for OSF Saint Anthony's Health CenterMore clinics in Alton
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