OSF Saint Anthony's - Psychology in Alton - OSF HealthCare
Behavioral Health • Alton, IL
Ratings by platform
- Birdeye / Various review aggregators: 3.3 stars (190 reviews)
- Momentary Labs / CMS HCAHPS: 4 out of 5 stars (334 patient surveys (CMS HCAHPS data))
What patients say
Patients praise
- Professional care noted in specific interactions with doctors and nurses
- Positive ratings for nurse communication and responsiveness to patient needs
- Comprehensive range of mental health services provided, including therapy and medication management
Common complaints
- Reports of poor bedside manner and lack of compassion from nursing staff
- Dissatisfaction with office staff responsiveness and appointment follow-up
- Complaints regarding administrative processes, such as long wait times and communication issues
- Concerns about facility cleanliness and sanitary conditions in non-clinical areas
In patients' words
"The ER is an absolute joke, nursing staff has no bedside manners. I’ve reported the same nurse Brittany several times, arrogant and act like patients don’t know what they’re talking about."
— Birdeye user review"We had one decent appointment, then no follow-up responses. We have left over 30 calls the last week and no answer or response from the office."
— Healthgrades user review"I felt that they are not the care people like the use to be! I know this because when been come to this hospital over thirty years!!!"
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