Alton, IL - Edwards Street - Centerstone
Behavioral Health • Alton, IL
Ratings by platform
- Rehab.com: 3.0/5 (96)
- Recovered.org: 3.2/5 (Not specified (based on TrustScore))
- medicals-health.com: 2.5/5
What patients say
Patients praise
- Some patients report supportive and humanity-centered interactions
- Appreciation for staff dedication and kindness by some individuals
- Accessibility for those on state-aid insurance
Common complaints
- Dissatisfaction with billing practices and financial focus
- Complaints regarding staff communication, competence, and professionalism
- Difficulties with medication management and prescription fulfillment
- High turnover rates negatively impacting patient care continuity
- Long wait times and scheduling issues
- Perceived lack of personalized or effective patient care
In patients' words
"I cannot say a single negative thing about a single person I've met at this clinic! I've been a patient at the MAT clinic for almost a year and everyone I've encountered has been not only supportive but an exceptional example of humanity."
— Rehab.com"The care is a joke. They are only good at billing your insurance for fraudulent care. Dr. Baig spends more time talking about how smart he thinks he is and himself than spending time with you."
— MapQuest (Yelp feed)"It breaks my heart how the clients are treated, due to the high turnover rate. They are expected to open up again and again to new counselors."
— Indeed.com (Employee Review)More clinics in Alton
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