Behavioral Health | UNM Health System | Albuquerque, New Mexico
Psychiatric/Behavioral Health • Albuquerque, NM
Ratings by platform
- Treatment Seekers: ~2.8/5 (UNM Adult Psychiatric Center) (N/A)
- Birdeye/CMS HCAHPS data: 2.6/5 (UNM Hospital) (1,016 - 1,553 (varied sources))
- Birdeye: 5/5 (UNM Addictions & Substance) (4)
What patients say
Patients praise
- Compassionate and helpful clinical staff in certain departments
- Effective treatment for specific mental health and addiction conditions
- Access to care for those in need of public/safety-net resources
- Expertise as a teaching hospital environment
Common complaints
- Long wait times for appointments and in the emergency department
- Difficulty with phone communication and reaching staff/scheduling lines
- Reports of unprofessional or dismissive staff interactions
- Concerns regarding medication refill delays or processes
- General dissatisfaction with facility cleanliness and maintenance
In patients' words
"I feel very grateful to live in a State that offers healthcare to those who need it but can't afford it. I have been a patient for many years and the staff has always treated me with respect and dignity."
— UNM Psychiatric Center - Patient Review"Care is good. They never answer the phone... They need a centralized schedule line or someone who can answer the phone."
— UNM Behavioral Health Rio Rancho - Patient Review"The staff in the ER are some of the worst acting professionals I have ever came in contact with."
— UNM Hospital - Patient ReviewMore clinics in Albuquerque
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