Modern Pain & Spine

Patients praise

• Often praised for fast scheduling/being able to get patients in quickly
• Staff and clinicians described as professional, compassionate, and attentive during visits and procedures
• Patient reports receiving serious pain evaluation (e.g., listening, X-rays, tailored options) and improvement/meaningful pain relief
• Some patients highlight minimal/no wait times and efficient office workflow

Common complaints

• Billing disputes/charges despite copays paid; perceived billing errors or unjustified invoices
• Complaints about follow-up/communication (e.g., telehealth appointment timeliness or missed calls)
• Concerns about medication management (specific complaints about tramadol/medication appropriateness)
• Reported inconvenience and/or issues with location information and front-desk organization
• An interpersonal professionalism concern (uncomfortable staff behavior mentioned in a review)