After-Hours Care - Alameda Alliance for Health
Urgent Care • Alameda, CA
Ratings by platform
- Yelp: 1.3/5 (47 reviews)
What patients say
Patients praise
- some staff members recognized for being helpful and kind in clarifying benefits
Common complaints
- long wait times for customer service calls
- difficulty reaching staff by phone
- confusion regarding the plan's role vs. provider responsibility
- frustration with bureaucratic processes and prior authorization delays
In patients' words
"They have the worst customer service for Providers I was on hold for 50 minutes for a 2 min conversation with the rep to get claim status. They are terrible"
— Trustburn"One reviewer praised a staff member named Lily for her kindness, understanding, and ability to resolve misunderstandings..."
— Loc8NearMeMore clinics in Alameda
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