Alameda, CA Family Doctors - Sutter Health
Primary Care • Alameda, CA
What patients say
Patients praise
- Some individual doctors are described as tentative and caring by patients even when the organization is criticized
Common complaints
- Difficulties with billing departments, including overcharges and lack of transparency
- Challenges navigating the complaint and grievance process
- Reports of inefficient or rude administrative and support staff
- Difficulties with appointment scheduling and long wait times
- Frustrations with the online patient portal's limitations
In patients' words
"This review is not about the Doctors, all that I have seen have been a tentative and caring. My issue is with their billing and scheduling."
— Better Business Bureau review of Sutter Health"an inadequate grievance and complaint process. When you are able to contact a patient advocate by leaving a phone message and receiving a return call, it’s only after days of playing phone tag that you speak to a rude and annoyed human being."
— Trustpilot review of Sutter HealthMore clinics in Alameda
Alameda Health System
Patients praise: Professional and friendly staff members in specific instances · Effective wound care and clinical support for some patients.
Dr. Chris Galeotti
Patients praise: Highly professional and knowledgeable staff · Effective pain relief and mobility improvement.
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