Hendrick Clinic Urgent Care - Abilene and Brownwood, Texas
Emergency Room • Abilene, TX
Ratings by platform
- Yelp: 1.0/5.0 (Yelp, Brownwood) (1 review mentioned)
- Beautihost aggregation of patient feedback: Mixed/Varied (Individual reports often range from 1/5 to 5/5) (Multiple individual reports cited)
What patients say
Patients praise
- Some staff members noted as friendly, professional, and efficient
- Convenience and accessibility of walk-in services
- Quick service for some patients during non-busy times
- Thorough and caring treatment from specific practitioners
Common complaints
- Instances of staff perceived as cold, unhelpful, or dismissive
- Reports of being turned away shortly before closing time
- Frustration with digital intake processes or online forms
- Long wait times even with appointments
- Complaints regarding hospital-wide phone systems and communication difficulties
- Concerns over lack of privacy during sensitive intake questioning in public areas
In patients' words
"Priscilla is there for a paycheck and only a paycheck. If you come in before closing... she will turn you away... She was cold and heartless."
— Patient review via Beautihost (Buffalo Gap Rd location)"Everyone there were very friendly and took care of me right away. The doctor was very friendly, kind and answered all my questions and concerns."
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