Texas Oncology - Abilene - WellMed
Cancer Care • Abilene, TX
Ratings by platform
- Birdeye (Texas Oncology - Abilene): 3.9/5 stars (23 reviews)
- ComplaintsBoard (WellMed): 1.0/5 stars (14 reviews)
- PissedConsumer (WellMed): 1.3/5 stars (29 reviews)
What patients say
Patients praise
- Highly regarded individual physicians or medical staff
Common complaints
- Poor communication regarding test results and medical information
- Reports of rude or unhelpful front-desk and office staff
- Difficulties with billing, insurance claims, and administrative processes
- Issues with prescription refills and medication management
- General dissatisfaction with customer service and patient experience post-acquisition/takeover
In patients' words
"I called for the results of my husband's PET scan from a week ago. Good news is they have it. Bad news: they won't tell me. They won't tell my husband."
— Yelp review of Texas Oncology - Abilene"WellMed/Optum's takeover of this practice has decreased the medical care, and their billing is a mess. The providers are not the problem; WellMed/Optum is."
— PissedConsumer review of WellMed"Dr.Melnyk is the best. I wouldn’t want to go to anyone else."
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