Hearing Center - West Texas Rehab
Audiology • Abilene, TX
Ratings by platform
- Birdeye: 4.7 out of 5 stars (315 reviews (aggregate for the Rehab Center))
- Healthy Hearing: 3 out of 5 stars (Hearing Center specific) (4 reviews)
What patients say
Patients praise
- Professional and helpful audiology staff
- Patients report life-changing improvements to their hearing and quality of life
- Appreciation for the center's mission and efforts to assist patients regardless of financial circumstances
- Positive feedback on the quality of equipment and technology provided
Common complaints
- Complaints regarding rude front desk staff and communication issues during the appointment process
- Concerns about appointment scheduling and perceived lack of regard for patient time
- Historical controversy in 2017 involving an isolated incident of staff misconduct in a different department (drug testing)
In patients' words
"Every day I see patients who say ‘Oh my gosh, this has changed my life... With hearing aids, they’re able to be a part of the family again and enjoy."
— Dr. Connie Stephens, Director of Audiology"We had an appointment for our daughter... the lady at the front desk was very rude... I will never recommend the hearing part of the rehab."
— Tisha L. (Patient review)More clinics in Abilene
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