West Texas Rehabilitation Center
Audiology • Abilene, TX
Ratings by platform
- Birdeye: 4.7/5 (315 reviews)
- Healthy Hearing: 3/5 (4 reviews)
What patients say
Patients praise
- Professional and helpful audiology staff
- Patients report life-changing improvements to their hearing and quality of life
- Appreciation for the center's mission and efforts to assist patients regardless of financial circumstances
- Positive feedback on the quality of equipment and technology provided
Common complaints
- Complaints regarding rude front desk staff and communication issues during the appointment process
- Concerns about appointment scheduling and perceived lack of regard for patient time
- Historical controversy in 2017 involving an isolated incident of staff misconduct in a different department (drug testing)
In patients' words
"Every day I see patients who say ‘Oh my gosh, this has changed my life... With hearing aids, they’re able to be a part of the family again and enjoy."
— Dr. Connie Stephens, Director of AudiologyMore clinics in Abilene
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