Primary Care Services - WellSpan Health
Primary Care • York, PA
Ratings by platform
- Birdeye/Google reviews: Ranges from approximately 2.6 to 3.3 stars across various Birdeye locations (Varies by location (e.g., 66, 25, 53 reviews))
- WellSpan official provider profiles: Individual physician ratings often show higher satisfaction (e.g., 4.7/5) (Typically based on 30+ patient surveys)
What patients say
Patients praise
- High appreciation for individual doctors who listen and validate concerns
- Effective and thorough clinical care from certain primary care physicians
- Some patients find the staff helpful and welcoming
- Bilingual services offered by some providers
Common complaints
- Difficulties with billing and insurance processing
- Reports of unprofessional or dismissive office staff
- Long wait times for appointments and during visits
- Challenges with scheduling and communication
- Inconsistent quality of care across different providers
In patients' words
"I had a routine lab visit where I used my Medicare card, but I was still incorrectly billed... After calling, it was eventually fixed, but it shouldn’t take patient intervention to correct something so basic."
— LocalityBiz review of WellSpan Internal Medicine"Physicians like Dr. Gordon are praised as rare gems among physicians, described as incredibly responsive and helpful... willing to take the time to listen carefully."
— Nextdoor review for WellSpan Family Medicine - Stony Brook"I will shout it from the rooftop, Dr. Johnson has drastically helped me improve the quality of my life by listening to my concerns and validating them."
— Birdeye review of WellSpan Family Medicine - Cross KeysMore clinics in York
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