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Personalized, Accessible Primary Care in York, Maine

Primary CareYork, ME

★★★☆☆3.0/532 reviews across 3 platforms

Ratings by platform

  • Healthgrades (Dr. Kathryn Brokus): 4.0/5 star rating (based on 4 reviews) (4 reviews)
  • Yelp (York Hospital): 2.7/5 star rating (25 reviews)
  • Birdeye (York Hospital Family Medicine in Wells): 3.7/5 star rating (3 reviews)

What patients say

Patients praise

  • highly personalized and attentive care in Direct Primary Care (DPC) models
  • doctors who take extra time, listen well, and explain clearly
  • excellent responsiveness and accessibility via direct text/phone in DPC practices
  • warm and supportive bedside manner among staff

Common complaints

  • reports of being detached, unrelatable, and dismissive in some traditional hospital-affiliated settings
  • occasional complaints of waiting periods in busy offices

In patients' words

"Dr Brokus truly cares about her patients and takes the extra time when needed. She promptly gets me in whenever I have a concern so I can avoid needless ER and urgent care visits."

Healthgrades/LocalityBiz review for Examined Life

"I have been seeing Jenna for almost two years and I am very impressed with how caring and professional she is. She takes as much time as needed to explain what is going on."

Birch Hill Health patient review

"I found this Dr. to be detached, unrelate-able and dismissive. I did not feel taken seriously or listened to."

Birdeye review for York Hospital Family Medicine in Wells

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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