Urgent Care | UMass Memorial Health
Urgent Care • Worcester, MA
Ratings by platform
- Birdeye (Google): 2.6/5 (467)
- Yelp (Leominster Campus): 1.7/5 (24)
What patients say
Patients praise
- Some patients report efficient and smooth visits
- Instances of kind, thorough, and attentive care from specific providers
- Convenience of online appointment booking tools
Common complaints
- Long wait times for both urgent care and emergency services
- Billing concerns, specifically unexpected fees and billing as hospital-based outpatient services
- Reports of dismissive or rushed bedside manner from some providers
- Difficulties in scheduling appointments or reaching staff via phone
- Communication issues, including lack of follow-up on test results
In patients' words
"Turns out they billed as outpatient hospital visits- at umass memorial. Which is not where we went... This place takes advantage of sick people and it has unethical business practices."
— LocalityBiz review"At this specific location, the providers, definitely made you feel as though you weren’t heard or seen. Very quick to get you out, with very little patient follow up or patient education or plan of care."
— LocalityBiz review"The service however compensates for the wait. Physician was helpful, thorough and kind. Highly recommend!!"
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