Radiology and Imaging | UMass Memorial Health
Radiology • Worcester, MA
Ratings by platform
- Birdeye (Shields MRI at UMass Memorial): 4.7/5 stars (126 reviews)
- Birdeye (UMass Memorial Medical Center): 2.6/5 stars (467 reviews)
- Expected Healthcare (Umass Medical Center Radiology): 4.5/5 stars (136 reviews)
What patients say
Patients praise
- Technicians often described as kind, professional, and attentive
- Compassionate care and good bedside manner from medical staff
- Accommodating and efficient experiences for some patients
Common complaints
- Scheduling difficulties and appointment cancellations
- Billing errors and unexpected charges, including overbilling for imaging services
- Long wait times to reach administrative staff or schedule appointments
- Reports of rude or unprofessional customer service in administrative roles
In patients' words
"Lisa was my technician - she was kind, professional and did a great job."
— UMass Memorial Radiology Patient Satisfaction Survey Comments"Had a terrible experience with Shields MRI Worcester, been waiting to have an MRI which is taking 2 months and 3 cancelled appointments."
— Birdeye Review (Shields MRI at UMass Memorial)"Wittner’s insurance covers an X-ray with a $35 copay for the doctor (specialist rate) and a $25 copay for the X-ray itself. But instead of $60 he was billed $276... His bill included $770 for what’s listed as a 'specialty services-treatment room.'"
— Boston Globe report on billing issue at UMass Memorial Medical CenterMore clinics in Worcester
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