Occupational Health Services - UMass Memorial Health
Occupational Health • Worcester, MA
Ratings by platform
- Medicare / Healthgrades / Hospital Cost Compare: 67%-69% (patients who would recommend or rate 9/10) (300 or more responses in official surveys)
- BBB / Indeed / PissedConsumer: Generally low consumer review ratings on public platforms (757 employee reviews on Indeed)
What patients say
Patients praise
- Kind and compassionate care noted in some patient interactions
- Some departments (e.g., Dermatology, Ophthalmology) praised for competence and efficiency
- Professionalism and helpfulness of specific staff members in non-emergency settings
Common complaints
- Reports of poor communication and lost medical records
- Complaints regarding administrative handling and billing processes
- Instances of negative patient experiences in emergency departments
- Employee-reported concerns regarding toxic workplace culture, management, and staffing issues
In patients' words
"Everyone was kind and professional and competent. I actually wish they had an ER. Much different atmosphere compared to University and Belmont doctors and people."
— LocalityBiz User Review (Hahnemann Campus)"I had a biopsy done and received the results by telephone that it was malignant melanoma. I would think that reasonable practice would be to schedule an appointment with the patient to go over the results."
— Better Business Bureau ComplaintMore clinics in Worcester
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