Worcester - Grove Street
Geriatrics • Worcester, MA
Ratings by platform
- Birdeye (for Worcester Internal Medicine at 405 Grove St): 5.0/5 stars (1 review)
- Birdeye (for UMass Memorial Medical Center): 2.6/5 stars (467 reviews)
- Healthgrades (for UMass Memorial Medical Center): 69% recommendation rate (Not explicitly stated)
What patients say
Patients praise
- Some patients report exceptional, professional, and empathetic care during hospital stays
- Medical staff described as taking cases seriously once care is established
- Majority of hospital patients would recommend UMass Memorial to others
Common complaints
- Long wait times and difficulty scheduling appointments by phone
- Unprofessional staff communication and perceived lack of empathy
- Concerns regarding the delivery of sensitive medical news over the phone
- Patients feeling like they are treated poorly or like inmates
In patients' words
"The ridiculous loop irritating voice recording, and wait time... to schedule a colonoscopy to no avail still, is absolutely uncaring and unprofessional."
— Birdeye review for UMass Memorial Medical Center"I had a biopsy done and received the results by telephone that it was malignant melanoma. I would think that reasonable practice would be to schedule an appointment with the patient to go over the results."
— Better Business Bureau review for UMass Memorial Medical CenterMore clinics in Worcester
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