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Behavioral Health and CounselingWorcester, MA

★★☆☆☆2.1/582 reviews across 3 platforms

Ratings by platform

  • Google Reviews via Rehab.com: 2.2 out of 5 stars (61 reviews)
  • Trustburn: 1.7 out of 5 stars (21 reviews)
  • Recovered.org: 3.85 out of 5 (Trustscore) (Not explicitly stated total count)

What patients say

Patients praise

  • some staff members are described as caring and helpful
  • positive outcomes for certain individuals following treatment
  • access to competent physicians
  • availability of a walk-in detox service

Common complaints

  • unprofessional and rude staff behavior
  • lack of adequate care or attention from staff
  • poor facility cleanliness and maintenance issues including rodents
  • long wait times for admission and care
  • poor quality of food
  • concerns about management and communication failures
  • feeling disrespected or ignored as a client

In patients' words

"i had a good experience here as a first time detox, but it is true that most of the staff don’t really seem to care about actually helping the clients."

Wanderlog

"I wish i could give this FILTHY place a negative review. Nothing was clean and food was disgusting."

Trustburn

"I have had very positive experiences with the staff and doctors at CHL . Just today I had a great interaction with the staff who arranged our upcoming appointment. Dr Moorjani is a caring and competent physician."

Rehab.com

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6].

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