Mental Health Care & Therapy in Woburn, MA
Mental Health Care • Woburn, MA
Ratings by platform
- Birdeye (LifeStance): 4.1 out of 5 stars (92 reviews)
- Birdeye (Holistic Behavioral Health Multi Services): 4.5 out of 5 stars (25 reviews)
- Healthgrades (Dr. Catherine Glenn): 5.0 out of 5 stars (based on 3 reviews) (3 reviews (1 written))
What patients say
Patients praise
- Compassionate, supportive, and nonjudgmental environment provided by some clinicians
- Effective medication management and counseling for many patients
- Helpful and professional front desk experiences in some specific cases
- Significant positive impact on patients' mental health and quality of life
- Highly rated individual providers who are attentive and knowledgeable
Common complaints
- Difficulties with administrative tasks such as answering phones, appointment scheduling, and communication
- Inconsistent care due to high staff turnover (specifically with nurse practitioners and psychiatrists)
- Rudeness or lack of empathy from front desk or administrative staff
- Issues with medication management, including difficulty obtaining refills or abrupt termination of prescriptions due to administrative/billing barriers
- Dissatisfaction with financial/billing practices and lack of clear communication regarding insurance coverage
In patients' words
"From the very beginning, Cynthia Worthington created a safe, supportive, and nonjudgmental environment that made it easy for me to open up."
— Holistic Behavioral Health Multi Services patient review"They don’t care about people, they just care about a paycheck. Since I’ve been with them, 2 NP’s have come and gone. Very inconsistent, very difficult to get med refills, very rude front desk person."
— Arbour Counseling Services patient review"The front desk staff was ALWAYS rude. I always had billing/insurance issues with them, to the point where they told me I couldn’t make an appointment because I had a balance... So unfortunately I had to stop my medication COLD TURKEY…. And the had the WORST PANIC IVE EVER HAD."
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