Compassionate Care Hospice, an Amedisys Company
Hospice Care • Woburn, MA
Ratings by platform
- Birdeye (Compassionate Care Hospice, an Amedisys Company): 3.3 / 5.0 (9 reviews)
- SeniorCare.com: 3.9 / 5.0 (Not stated)
- PlainProof (Medicare 5-star performance): Worse than average for Massachusetts and Middlesex County (5-star metrics) (Not stated)
- BBB (Compassionate Care Hospice, MA): Not provided (BBB not accredited) (Not stated)
What patients say
Patients praise
- Compassionate, kind nursing and empathetic support
- Responsiveness to questions/changes in care (e.g., texting head nurse)
- Help with medication management and guidance through the hospice process
- Support for both patient and family (social workers/chaplain mentioned)
Common complaints
- Poor communication and lack of follow-up unless the reviewer called
- Inadequate staffing/availability (e.g., not meeting hospice nurse)
- Complaints on patient care issues such as medication errors/overdosing and missed visits/delays (non-Woburn/aggregate complaint site)
In patients' words
"“No communication unless I made a call, and even then, the follow up was not good at all… He was in hospice care 11 days and we never met the hospice nurse.”"
— Birdeye review excerpt (Compassionate Care Hospice, an Amedisys Company)"“The nurses were wonderfully compassionate and kind… We were very responsive and we were able to text the head nurse… often… Thanks also to Jen who handled our entry into hospice.”"
— SeniorCare.com review excerpt (Compassionate Care Hospice)"“Recurring customer complaints include medication errors and alleged overdosing. Poor office communication, missed visits, and delays…”"
— pissedconsumer.com complaint summary (Compassionate Care Hospice Reviews)More clinics in Woburn
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