Winter Haven Adult - Central Florida Health Care
Primary Care • Winter Haven, FL
Ratings by platform
- Vitals: 4.3/5 (practice average)
- Healthgrades: 1/5 (example)
What patients say
Patients praise
- High-quality and attentive care from specific providers like Dr. Andrea Francis and Dr. Diane Mageau
- Professional and excellent treatment reported by some patients
- General satisfaction with the clinic's role as an accessible community health center
Common complaints
- Inconsistent communication and delays in prescription/refill authorizations
- Administrative issues including billing errors and scheduling difficulties
- Reports of rude or unhelpful staff and clinician behavior
- Frustration with limited time per visit and policies restricting topics discussed
In patients' words
"I have to physically go to my doctor's office and wait for a receptionist or office manager to make sure that medications and prescriptions are called in weeks after my initial appointment... Nothing happens without my following up at regular intervals to make sure things happen."
— LocalityBiz review by Justin Engel"They don't bill correctly, so I ended up getting a bill for a wellness visit covered by insurance. Then it takes several months to correct... The nurse staff is beyond unpleasant, they were downright rude."
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