BayCare Medical Group Gessler Clinic - Primary Care Main (Winter ...
Primary Care • Winter Haven, FL
Ratings by platform
- Yelp, Yahoo Local, Apple Maps, BestProsInTown: 2.0-2.1/5 on various platforms (~25 to ~123 reviews depending on platform)
What patients say
Patients praise
- Some individual physicians are highly regarded and caring
- Professional and dedicated nursing staff in certain departments
- Some phlebotomists praised for exceptional service
Common complaints
- Difficulty reaching staff by phone and scheduling appointments
- Billing issues including unexpected costs and collections concerns
- Long wait times for appointments and during visits
- Poor communication and professionalism regarding referrals
- Concerns over perceived decline in quality of care and staff turnover since BayCare acquisition
In patients' words
"I would give zero stars if I could. Gessler Clinic has been completely unprofessional and negligent with my referral."
— Yelp Review"Gessler clinic doesn't answer the phone. After being on hold for forty minutes, you're told to leave your number and they will call back. They never called back"
— WebMD Review"Gessler Clinic is a healthcare facility that has generally provided great care, though there have been some communication issues and staff turnover in the past."
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