Primary Care Main (Winter Haven)

Patients praise

• Some medical staff described as polite and thorough
• Convenience of on-site lab work and specialists in certain facilities
• Personal feel in some office environments

Common complaints

• Long hold times and poor phone communication
• Difficulties scheduling appointments and receiving test results
• Challenges with obtaining specialist referrals
• Perceived lack of care and prioritization of insurance billing over patient welfare
• Understaffing issues