Quest Diagnostics Laboratory & Blood Drawing | Torrington, CT

Patients praise

• Competent, skilled, and professional phlebotomists reported by many patients
• Efficient and fast service when appointments are managed correctly
• Convenient online scheduling and registration processes for many users
• Friendly and kind staff experiences noted at various visits

Common complaints

• Inconsistent service quality and unprofessional staff behavior at certain times
• Frustrations with automated check-in kiosks and lack of human interaction
• Difficulties with billing, scheduling errors, and lab result processing
• Long wait times, even with appointments, in some instances
• Concerns regarding clinic physical environments, including small waiting areas