Heart & Vascular Institute | Charlotte Hungerford Hospital | Torrington, CT
Vascular Surgery • Winsted, CT
Ratings by platform
- Hartford HealthCare / Press Ganey verified patient surveys: 4.8-4.9 out of 5 stars (based on provider-specific surveys) (Various; ranging from 32 to 280 surveys per provider)
- Healthgrades (Hospital-wide ratings): 55-61% of patients would recommend/gave high ratings (Not explicitly totalized for hospital; HCAHPS based measures)
What patients say
Patients praise
- Positive feedback for individual cardiologists and specialists (e.g., professionalism, knowledge, thoroughness)
- High star ratings (often 4.8-5.0/5) for specific providers in verified patient surveys
- Patients reporting feeling respected and treated with dignity by specific cardiac staff
- Friendly and welcoming environment reported by some cardiac care patients
Common complaints
- Long wait times for appointments and during visits
- Perceived lack of clear communication and listening from some staff/physicians
- Concerns regarding care coordination and discharge planning, particularly with rehab transfers
- Instances of dissatisfaction with emergency department experiences
In patients' words
"Every time I see my cardiologist the experience is friendly and welcoming. I always feel my needs are taken seriously and the communication is excellent."
— Patient review for Hartford HealthCare Medical Group in Torrington"The hospital social worker... did not follow through with the paperwork. Worst hospital I have every been to."
— Patient review for Charlotte Hungerford Hospital (General ER/Inpatient experience)"My favorite..."
— Verified patient review for Dr. Michael Fowler, Heart & Vascular Institute at Charlotte Hungerford HospitalMore clinics in Winsted
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