Surgical Services - Torrington
General Surgery • Winsted, CT
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (overall hospital patient satisfaction) (542 surveys)
- Vitals (for Dr. William F. Polito): 4.3 out of 5 stars (4 reviews)
- Healthgrades: 61% would recommend (9% lower than national average) (N/A)
What patients say
Patients praise
- Effective and high-quality discharge information provided to patients
- Positive personal experiences and bedside manner reported for specific individual surgeons (e.g., Dr. David Aughton)
- Use of safe surgery checklists for inpatient and outpatient procedures
Common complaints
- Lower-than-average quietness in hospital environment
- Issues with effective doctor and nurse communication compared to national benchmarks
- Mixed patient reviews on platforms like Yelp, with some negative reports of staff interaction
- Lower-than-average patient recommendation rates compared to national averages
In patients' words
"Very pleasant people working there. They make you feel comfortable!!! They care about the patient. The Dr. Aughton is Awesome he also cares!!! It shows... thank you for making me feel comfortable!!!"
— LocalityBiz Review for Dr. David Aughton"The worst hospital I've ever been to. Staff is unfriendly and complains the entire time. The care is abysmal. 10/10 do not recommend."
— Yelp Review for Charlotte Hungerford HospitalMore clinics in Winsted
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