Hartford HealthCare HealthCenter - General Surgery - Winsted
General Surgery • Winsted, CT
Ratings by platform
- Birdeye (Aggregate): 3.8/5 (30 reviews)
- Birdeye (Hartford HealthCare Medical Group): 5.0/5 (1 review)
- Hartford HealthCare Internal Surveys (Location-specific): 4.7/5 to 4.9/5 range (Various (based on hundreds of internal surveys))
What patients say
Patients praise
- Some staff described as professional, prompt, and friendly
- High patient survey ratings for specific medical providers at the Winsted location
- Appreciation for clear explanations and personalized patient care from certain clinicians
Common complaints
- Reports of rude, insensitive, or unsympathetic staff interactions
- Concerns regarding perceived lack of urgency or clinical thoroughness
- Frustrations with appointment scheduling and administrative processes
In patients' words
"The staff was prompt and professional... the short wait to get in to be seen, was a pleasant surprise. The Dr took his time to explain the in and outs , felt like a patient not a number ."
— LocalityBiz User Review"My son went here today and he said the staff was very rude and insensitive to him... the last thing you want is staff caring doe you that are unsympathetic and rude."
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