Windham Hospital | Hartford HealthCare | CT
Internal Medicine • Windham, CT
Ratings by platform
- Vivian Health: 3.3/5 (7 reviews)
- MedicalRecords.com: 2.9/5 (40 reviews)
What patients say
Patients praise
- Some patients report positive experiences with nursing staff and efficient care for specific procedures
- High scores on Leapfrog’s patient experience measures for outpatient surgery, including facility quality and communication
- Appreciation for specific staff members who were helpful and professional
Common complaints
- Concerns regarding service cutbacks, including the closure of the maternity unit and reductions in critical care/PCU services
- Staffing shortages, high patient-to-nurse ratios, and claims of overwhelmed staff
- Allegations of poor communication, dismissive attitudes, and rude behavior by some staff members
- Community and union opposition to Hartford HealthCare's management and operational changes at the facility
- Reports of long wait times and difficulties in the emergency department
In patients' words
"Staff is overwhelmed and seems bothered when you need something. They also seem shocked when you want to be part of your family's treatment plan."
— Yelp (via MapQuest)"While I was hospitalized I was treated exceptionally well by all staff and my diagnosis and treatment was fantastic and speedy; I can honestly say everyone gave their all to make my stay comfortable."
— MedicalRecords.com"It comes down to both sides saying it’s unsafe... We say it’s unsafe for people to have to travel... They say it’s unsafe because there’s a low number of births."
— Norwich Bulletin (quoting union representative)More clinics in Windham
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