Family Medicine & Walk-In Clinic, Wilmington - Novant Health
Family Medicine • Wilmington, NC
Ratings by platform
- Birdeye: 1.4 out of 5 stars (9 reviews)
- CMS and Leapfrog (Hospital level): 3 out of 5 stars (CMS rating for NHRMC), C grade (Leapfrog Safety Grade) (N/A)
What patients say
Patients praise
- compassionate and attentive medical staff and physicians
- thoroughness and clear communication from providers during visits
- welcoming and family-like atmosphere in the clinic setting
- strong sense of community connection
Common complaints
- billing and collections issues
- long wait times for appointments and in the emergency department
- concerns regarding patient safety grades and quality of care at the hospital system level
- poor communication and lack of responsiveness from staff and administration
- frustration over lack of improvement in service standards since the 2021 takeover of the regional medical center
In patients' words
"At Novant Health Family Medicine Wilmington, patients consistently express a sense of comfort, trust, and satisfaction in their healthcare experiences. The practice is often praised for its caring and attentive staff..."
— Primary Care List (Clinic-specific feedback)"I had a 12 hour wait in the ER during which time the aide forgot to get me to the test area... Horrible wait times, shockingly bad."
— Birdeye (General Novant Health system review)"They said it up to a top-quality hospital, national reputation — a center of excellence, five years later it’s still C..."
— WWAYTV3 report on community protest regarding the hospital systemMore clinics in Wilmington
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