The Hartford HealthCare Cancer Institute at The Hospital of Central ...
Oncology • Willimantic, CT
Ratings by platform
- Hartford HealthCare internal provider profile pages: 4.9/5 (for specific providers at Willimantic locations) (Not explicitly stated for the facility overall)
- Better Business Bureau (BBB): Not applicable (BBB does not assign a rating due to lack of response to complaints) (27 complaints filed against the broader Hartford HealthCare Corporation in the reporting period)
What patients say
Patients praise
- Modern, clean, and welcoming facilities designed for comfort and reduced anxiety
- Professional, efficient, and friendly staff in many departments
- State-of-the-art technology (e.g., advanced imaging and infusion suites)
- Strong focus on compassionate, patient-centered care and patient ambassadors to guide the experience
Common complaints
- Inconsistent quality of care depending on the specific doctor or provider visited
- General organizational complaints regarding billing and administrative processes associated with Hartford HealthCare Corporation
- Some patients feel rushed or believe providers do not always help find necessary answers
In patients' words
"Everything was efficient, friendly and professional. Did not have to wait and was done early."
— Loc8NearMe user review (Plainville location)"It depends who you are going to see. Some of the doctors are amazing... however others brush you off and don’t help you find the answers you need."
— Loc8NearMe user review (Plainville location)"Terrible. On multiple occasions HHC has billed me for the discount applied after my insurance."
— BBB user review regarding Hartford HealthCare CorporationMore clinics in Willimantic
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