Hartford HealthCare Cancer Institute - Backus Hospital at Willimantic
Oncology • Willimantic, CT
Ratings by platform
- Birdeye (for William W. Backus Hospital): 2.5/5 (32 reviews)
What patients say
Patients praise
- positive patient experiences with individual physicians (e.g., medical oncologists)
- good scores for hospital facilities and staff communication in elective surgery domains
- helpful staff and compassionate care reported in specific encounters
Common complaints
- reports of poor emergency department experiences at the affiliated hospital (William W. Backus Hospital)
- concerns regarding patient wait times and treatment protocols at the hospital level
In patients' words
"The staff was very nice to me, so I wanted to leave a good rating as a thank you."
— Birdeye review for William W. Backus Hospital"Absolute worst ER. Unfortunately, I had to go there for a broken hand recently... Would rather Drive an hour to Yale than to ever go to that hospital again."
— Birdeye review for William W. Backus HospitalMore clinics in Willimantic
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Patients praise: High patient ratings for individual providers (e.g., 4.7-5.0 range) · Highly-rated urgent care services (5-star reviews).
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Patients praise: Highly positive patient feedback praising attentiveness, thoroughness, and not rushing appointments · Positive remarks about staff being caring/kind and explaining conditions and treatment clearly.
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