The Ayer Neuroscience Institute
Neurology • Willimantic, CT
Ratings by platform
- Hartford HealthCare Medical Group / Hartford Hospital websites: 5/5
- Birdeye (specific to Seizure and Epilepsy Clinic): 1.3/5 (3 reviews)
What patients say
Patients praise
- High star ratings for individual specialists at the institute
- Collaborative approach to care involving multi-disciplinary team reviews
- Verified patient satisfaction for specific neurosurgery providers
Common complaints
- Concerns regarding administrative staff responsiveness and communication
- Difficulty with appointment scheduling and pre-authorization processes
- Reports of unprofessional staff behavior in office settings
- Perception of staff being overloaded
In patients' words
"Administrative staff is not good here. When they say they will call me back, they rarely do. I call them back. I suggest that for any new patients here. Be proactive in calling them. Do not wait for them to call you."
— Birdeye user review"Very bad service. They don't pick up the calls and fumbled my orders for CT scans and did not get the required pre-auths on time. Seems the doctors and assistants are over-loaded all the time."
— Birdeye user reviewMore clinics in Willimantic
Ayer Neuroscience Institute
Patients praise: positive individual doctor reviews · collaborative care model (specialists meeting to review cases).
Sowmya Suraj Kurtakoti, MD
Patients praise: Professional and thorough exams · Compassionate, kind, and caring bedside manner.
Hartford HealthCare HealthCenter - Willimantic
Patients praise: High patient ratings for individual providers (e.g., 4.7-5.0 range) · Highly-rated urgent care services (5-star reviews).
Hartford HealthCare Heart and Vascular Institute
Patients praise: Highly positive patient feedback praising attentiveness, thoroughness, and not rushing appointments · Positive remarks about staff being caring/kind and explaining conditions and treatment clearly.
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other Neurology clinics, or filter by state and specialty to compare patient ratings.