The Ayer Neuroscience Institute - Neurosurgery - Willimantic
Neurology • Willimantic, CT
Ratings by platform
- Hartford HealthCare Medical Group / Hartford Hospital websites: 5 out of 5 stars (for specific neurosurgery providers) (N/A (individual provider ratings))
- Birdeye (specific to Seizure and Epilepsy Clinic): 1.3 out of 5 stars (3 reviews)
What patients say
Patients praise
- High star ratings for individual specialists at the institute
- Collaborative approach to care involving multi-disciplinary team reviews
- Verified patient satisfaction for specific neurosurgery providers
Common complaints
- Concerns regarding administrative staff responsiveness and communication
- Difficulty with appointment scheduling and pre-authorization processes
- Reports of unprofessional staff behavior in office settings
- Perception of staff being overloaded
In patients' words
"Administrative staff is not good here. When they say they will call me back, they rarely do. I call them back. I suggest that for any new patients here. Be proactive in calling them. Do not wait for them to call you."
— Birdeye user review"Very bad service. They don't pick up the calls and fumbled my orders for CT scans and did not get the required pre-auths on time. Seems the doctors and assistants are over-loaded all the time."
— Birdeye user reviewMore clinics in Willimantic
Ayer Neuroscience Institute
Patients praise: positive individual doctor reviews · collaborative care model (specialists meeting to review cases).
Sowmya Suraj Kurtakoti, MD | Hartford HealthCare | CT
Patients praise: Professional and thorough exams · Compassionate, kind, and caring bedside manner.
Hartford HealthCare HealthCenter - Willimantic
Patients praise: High patient ratings for individual providers (e.g., 4.7-5.0 range) · Highly-rated urgent care services (5-star reviews).
Cardiology Services - Heart & Vascular Institute - Windham Hospital
Patients praise: Highly positive patient feedback praising attentiveness, thoroughness, and not rushing appointments · Positive remarks about staff being caring/kind and explaining conditions and treatment clearly.
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