Williamsburg - New Town, VA Therapy - Ellie Mental Health
Mental Health • Williamsburg, VA
Ratings by platform
- Birdeye (Aggregate of multiple locations): 4.3/5 stars (44 reviews)
What patients say
Patients praise
- Comfortable and calm office environment
- Generally timely appointments when they occur
- Some patients report compassionate care from specific therapists
Common complaints
- Difficulty reaching staff by phone or email
- Issues with billing, including unexpected charges or no-show fees
- Concerns regarding administrative disorganization
- Reports of poor communication and cancelled appointments
- Clinician frustration regarding management and working conditions
In patients' words
"This business NEVER answers their phone or returns calls. This is a mental health provider and it is unacceptable to to be able to get ahold of..."
— BBB and general online reviews"I was charged a 100$ no show fee for an appointment that had been scheduled that I was not aware of. There was no appointment confirmation nor a reminder for said appointment."
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