Pediatrics in Wilkes Barre, PA - ProviderMatch - Geisinger
Pediatrics • Wilkes-Barre, PA
Ratings by platform
- Geisinger ProviderMatch (Dr. Jamian Ryan): 4.9/5 stars (50 ratings, 8 reviews)
- WebMD (Dr. Jamian Ryan): 4.5/5 stars (87 ratings)
- WebMD (Dr. Karen Ephlin): 3.5/5 stars (24 ratings, 2 reviews)
- ComplaintsBoard (Overall Geisinger Health System): 1.0/5 stars (2 reviews, 107 complaints)
What patients say
Patients praise
- High average star ratings for many individual pediatricians (frequently 4.5–4.9 out of 5)
- Providers praised for being knowledgeable, compassionate, and good listeners
- Efficient check-in processes and courteous staff noted for specific high-rated providers
- Long-term patient satisfaction with established pediatricians
Common complaints
- Long wait times for appointments and during visits
- Reports of unprofessional, rude, or impersonable behavior by some staff/providers
- Dissatisfaction with the resolution process for patient complaints
- Concerns regarding staffing changes
In patients' words
"Dr. Ryan is truly exceptional. She took the time to genuinely listen to our concerns... We never felt rushed, and we felt completely supported every step of the way."
— Geisinger ProviderMatch Review"Terrible experience, she was rude, impersonable and unprofessional. I will never take my child to see her again."
— WebMD Review (Dr. Karen Ephlin)"I brought my sick son to see the Dr to have a respiratory panel done on him and ended up waiting in the room for an HOUR and NEVER seeing the provider!"
— ComplaintsBoard ReviewMore clinics in Wilkes-Barre
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