Eye Care Specialists
Optometry • Wilkes-Barre, PA
Ratings by platform
- Birdeye aggregation: 4.7/5 (1,851 reviews)
- MDidentity: 4.9/5 (1,626 reviews)
- Yelp: 2.1/5 (35 reviews)
What patients say
Patients praise
- Highly regarded, knowledgeable, and thorough doctors (e.g., Dr. Lutz, Dr. Epfield, Dr. DelRegno)
- Efficient and professional staff interactions reported by many patients
- Convenience of having comprehensive eye care services, from optometrists to specialists, in one location
- Pleasant and clean office environment
Common complaints
- Long wait times and inefficient scheduling processes
- Reports of rushed patient care and feeling like an "assembly line"
- Dissatisfaction with customer service, including difficulty reaching the contact lens department and rude or condescending staff interactions
- Concerns regarding follow-up communication and clinical outcomes such as poor surgical results
In patients' words
"Dr. Epfield is by far the most thorough eye doctor. He is so nice and friendly. He listens to and responds to every question you have."
— MDidentity patient reviewMore clinics in Wilkes-Barre
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