Kingston, PA - Eye Care Specialists
Optometry • Wilkes-Barre, PA
Ratings by platform
- Birdeye aggregation: 4.7 out of 5 stars (based on 1,851 reviews aggregated across platforms) (1,851 reviews)
- MDidentity: 4.9 out of 5 stars (based on 1,626 reviews) (1,626 reviews)
- Yelp: 2.1 out of 5 stars (based on 35 reviews) (35 reviews)
What patients say
Patients praise
- Highly regarded, knowledgeable, and thorough doctors (e.g., Dr. Lutz, Dr. Epfield, Dr. DelRegno)
- Efficient and professional staff interactions reported by many patients
- Convenience of having comprehensive eye care services, from optometrists to specialists, in one location
- Pleasant and clean office environment
Common complaints
- Long wait times and inefficient scheduling processes
- Reports of rushed patient care and feeling like an "assembly line"
- Dissatisfaction with customer service, including difficulty reaching the contact lens department and rude or condescending staff interactions
- Concerns regarding follow-up communication and clinical outcomes such as poor surgical results
In patients' words
"If anyone on NEPA needs eye care, do NOT go to Eye Care Specialists in Kingston! The absolutely worst experience I’ve EVER had in 50 years of wearing glasses. They are an assembly line. You wait forever to be seen..."
— Healthgrades / WebMD patient review"Dr. Epfield is by far the most thorough eye doctor. He is so nice and friendly. He listens to and responds to every question you have."
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