Valley ENT: Home
Ear, Nose and Throat • Wilkes-Barre, PA
Ratings by platform
- Healthgrades: 3.0 out of 5 stars (4 reviews)
- Doctor.com: 3 out of 5 stars (1 review)
What patients say
Patients praise
- Professional and skilled clinical care from some providers
- Compassionate treatment by specific doctors
- Appreciation for short wait times by some patients
Common complaints
- Inconsistent or poor administrative and staff interactions
- Billing and insurance communication issues
- Reports of providers lacking empathy, appearing arrogant, or rushing appointments
- Difficulties with scheduling appointments
In patients' words
"I have seen Dr. Hayes 3 times in the past six months. He seems quick to get you out of the office without actually doing anything. He lacks empathy and compassion for patients... His arrogant and overall attitude makes Dr. Hayes, a provider to stay away from."
— Healthgrades (regarding Dr. James Hayes II)"Dr James Hayes is the best and smartest ENT doctor I know-- he helped my son when no one else could, he has helped me. He is wonderful."
— Healthgrades (regarding Dr. James Hayes II)More clinics in Wilkes-Barre
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